Welcome
to the burgeoning
world of dental
tourism where Aussie
travelers hunt down
dazzling smiles
at dirt-cheap prices.
MELENIE AMBROSE
and LEISA SCOTT
report on what’s
becoming a booming
business for Asian
dentists and Aussie
tour operators.
FLICK through
Kerrie Matthews’
family photo albums
and you’ll see
a lifetime of
happy memories
- just not too
many big toothy
grins. For most
of her adult life,
the 50-something,
semi-retired mother-of-one
kept her teeth
firmly hidden
whenever a Kodak
moment arose.
A lifetime of
dental mishaps,
including broken
teeth from chewing
her baby’s fingernails,
had left a sizeable
dent in her self-confidence.
At the time she
was running the
90-room Overland
Motel in Kalgoorlie
and being able
to offer guests
service with a
proud smile would
have been a nice
feeling.
Enter a Filipino
housekeeper, nicknamed
“Babe”. “She worked
for us and had
beautiful teeth-
done in the Philippines.
So I surfed the
net and found
Aussie Dental
Tours and Decided
to go to Bangkok,
a place where
I had been on
holiday before,”
says Matthews.
The toothy tour
cost about $7000
all up and Matthews
believes it saved
her $13,000 on
Australian dental
bills.
The trip effectively
crammed two year’s
of dental work
into two weeks
as the American-trained
staff successfully
mastered “two
full crowns, a
bridge, a nasty
extraction, front
veneers, eight
fillings, treatment
for gum disease
and the replacement
of 15 old amalgam
fillings with
new white composites”
The final laser-whitening
step was accompanied
by a half-hour-long
soothing foot
massage.
“I came back
with the biggest
recommendation,”
says Matthews,
whose big reveal
at Kalgoorlie
airport in December
2005 led to “lots
of double takes”
from her partner
John.
“I think I sold
the trip to half
a dozen regulars
at the motel,”
she says with
a laugh. “They
said ‘Oh gee,
I might have that
done my self in
the future’.”
Of course, Matthews
is not alone in
her pursuit of
pearly white perfection
while on an overseas
holiday in Asia.
She join thousands
around the world
now making the
pilgrimage in
search of bargain-basement
dental deals,
seduced by the
noting of getting
a bit of work
done at a fraction
of the cost back
home.
Fellow Aussie
Gary Flowers,
45, from Brisbane,
liked what he
saw so much that
he wanted a part
of the action.
In 2001, working
as a building
surveyor in Singapore,
Flowers would
fly to the Philippines
for dir-cheap
dental work. Some
serious research
and a small business
course later,
he had set up
Aussie Dental
Tours with his
Thai-born wife,
Chanphen, and
accountant.
The couple have
escorted more
than 100 Aussie
tourists to one
of three Bangkok
smile clinics
run by Dr. Sermsakul
Wongtiraporn or,
as he’s now better
known, “Dr Bob”

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Sermsakul
studied for his
degree and graduate
diploma in Bangkok
before picking up
his diploma in dental
implants from the
University of California,
Los Angeles.
For
Flowers, the lure
of so-called dental
tourism is obvious
– it offers a saving
of up to 70 per
cent on prices at
home, plus there’s
a holiday to boot.
Dental
veneers which normally
cost $1000 are just
$330, $4000 implants
go for about $1350,
crowns come in at
$350 instead of
$1000, and fillings
mere $30 instead
of $100
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“She
doesn’t look different,
just refreshed and
livelier,” says
long-time friend
and Bangkok traveling
companion Vicki
O’Neil who succumbed
to her own dental
refresher – a tooth-whitening
session in between
a nip-tuck makeover.
“She feels more
confident and smiles
so much more.”
Meanwhile,
upstairs in one
of Bangkok Smile’s
compact consulting
rooms, hawker-wear
Queenslander Joan
O’Neill is deep
in dental crisis
talks. Armed with
X-rays that initially
sent her into a
spin, and down on
Australian dentists,
she discusses her
options with the
specialist, Dr Sunisa
Juengjitrak. |
| Catering
for visitors on
anything from a
champagne to beer
budget, Flowers
and his small team
organize seven-day
to 14-day escorted
tours to Bangkok
and Phuket. Seasoned
travelers can score
an appointment and
information pack
for less than AU$100.
“Dental
tourism is so needed
because Australian
prices are far too
high,” Flowers says.
“As a result, people
can’t afford to
have their teeth
fixed. What Aussie
Dental Tours offers
is very basic –
assisting people
to save money and
the clinics we use
are very good and
very modern.”
On
the streets of Bangkok,
51-year-old real
estate agent Joan
O’Neill, from Queensland’s
Sunshine Coast,
is getting a first-hand
feel around the
Thai streets as
she awaits her turn
in Dr Bob’s dentist
chair.

The
fact the Australia
is in the grip of
a major dental dilemma
is also a hot topic.
The nation is now
rated second-worst
among OECD countries
for adult decay
and there is a chronic
shortage of dentists
nationally. A grim
prediction shows
we could still be
down 1500 dentists
in another four
years.
The
reasonable conclusion
for many is that
the basic law of
supply and demand
is factored into
the pricing policies
of Australia’s private
clinics, overwhelmed
by patients.
It’s
a theory denied,
however, by the
Australian Dental
Association’s CEO,
lawyer Robert Boyd-Boland.
He argues that prices
have risen only
in accordance with
the cost of health
provisions.
Liz
Coates, who chairs
the Australian Dental
Foundation’s Infection
Control Committee,
concedes many people
believe Australian
dentists overcharge
but, like Boyd-Boland,
she maintains that
prices are reasonable,
especially given
dentists’ length
of study and the
type of service.
Bangkok
Smile, meanwhile,
is keen to point
out it has a strict
system guarding
against cross-infection.
It uses the “Autoclave
system” of sterilization
which includes de-bugging
hand pieces at 135C
– important hygienic
factor, according
to Coates.
Coates
concedes there are
excellent dentists
in Asia and that
even at home there
are some not-so
good practitioners.
“I
would just be very
selective about
who I went to in
Asia whereas in
Australia, 90 per
cent of the time,
I could be a lot
less selective,”
she says.
Still,
toothy tourists
like Shirley Lawrence,
49, from Morley,
are overjoyed to
jump the long waiting
queues on home soil
and pocket the extra
cash saved from
cheap dental holidays.
A surgical nurse
at a top Perth hospital
for more than 20
years, Lawrence
had seen her fair
share of medical
disasters from problems
including staff
shortages and dodgy
doctors.
Costing
AU$3600, the dental
overhaul included
eight veneers (normally
costing AU$1000
EACH in Australia),
new white fillings
and teeth whitening.
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For
an agonizing six
years, O’Neill has
suffered teeth problems
and had desperately
sought out Queensland
dentists trying
to find relief.
Before deciding
to check out Thailand,
she had spent a
total of $12,000
on extractions,
root canal, crowns
and bridges.
Won
over by her new-found
dentist’s “thorough
and caring” manner,
she makes the leap
and decides on five
dental implants,
including two in
the place of bridges
she will have removed.
O’Neill
hates how food gets
stuck underneath
a bridge, another
name for a false
tooth that is attached
to teeth on either
side but no embedded
into the gum.
Implants
are a more aggressive
form of tooth replacement
but leave adjoining
teeth untouched.
A dental surgeon
implants a titanium
fixture resembling
a screw into the
jawbone to act like
the root of a tooth.
Queenslander
Joan O’Neill laughs
at lame jokes suggesting
she’ll look like
him when she’s finished
her appointments
at Bangkok Smile.
“They are brilliant.
They just listen
and they’re so quick
and efficient and
gentle,” she says.
Plus
she loved the complimentary
foot message she
received during
the teeth whitening.
The other drawcard
– that the clinics
stay open into the
night and on weekends
to satisfy foreign
clinets.
Wearing
her new T-shirt
emblazoned with
the slogan “Care-U-Teeth”,
the medi-tourist
sits with her traveling
buddy, her sister
– quieter yin to
O’Neill’s theatrical
yang.
The
pair reminisce about
their adventures
so far in the Land
of Smiles. They’re
chuffed with mastering
the Bangkok Sky
Train and love it
every time Nana
station is announced
because it cracks
them up and makes
them giggle like
schoolgirls.
Armed
with bags full of
treasures, O’Neill
is an all singing,
all-dancing advertisement
for medical tourism.
She can’t stop smiling
and is so excited
at the prospect
of finally reaching
her dental nirvana.
As
for Aussie Dental
Tours’ other client,
former Kalgoorlie
motel owner Kerrie
Matthews, she’s
now use to being
constantly quizzed
by acquaintances
over “where she’s
been” as they try
to fathom the source
of her new glow.
The
former smoker (she
kicked the habit
after 25 years)
has only one task
left to complete.
“Learning
to smile again with
confidence,” she
says with a grin.
Looks
like she’s already
halfway there.
Story:
Leisa Scott
Photography:
Russell Shakespeare
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